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📄 Vendor & Seller Terms and Conditions

Last Updated: August 7, 2025

1. Eligibility

You must be at least 18 years old and legally capable of forming a binding contract. Accurate and complete business details are mandatory.

2. Account Registration

Vendors must register with valid credentials and maintain confidentiality. You’re responsible for all activities under your account.

3. Listing Products/Services

List only genuine, lawful products/services with accurate descriptions. Counterfeit or restricted items are strictly prohibited.

4. Pricing & Payment

You can set your own prices. Bindowkart charges a category-based commission. Payouts are processed after deducting fees.

5. Order Management & Fulfillment

Timely delivery or appointment fulfillment is required. Keep customers and Bindowkart updated in case of any delay or cancellation.

6. Returns & Refunds

Vendors must adhere to return and refund policies, especially for defective, wrong, or damaged items/services.

7. Taxes

You're responsible for your taxes and must issue valid tax invoices. Bindowkart may deduct TDS/TCS as required.

8. Content & Intellectual Property

You must own or have rights to your content. Bindowkart may use your content for promotions and platform operations.

9. Prohibited Conduct

  • Misleading product information
  • Fake orders, reviews or ratings
  • Bypassing Bindowkart for direct sales
  • Violating any applicable laws

10. Product Uploading & Listing Services

Vendors are allowed to list and upload their own products, provided they follow Bindowkart's image and content standards. If you choose Bindowkart’s professional product creation and upload service, it will be charged at a minimum of INR 100 per product.

11. Promotional Product Shorts & Video Policy

For better visibility and marketing, vendors are encouraged to include product short videos created by Bindowkart. The cost of creating and uploading a short video is a minimum of INR 3000 per product. If you already have a video, Bindowkart can upload it (subject to approval) at INR 2200 per product.

Do not use a single short video for multiple products. All videos must be original and exclusively hosted on the Bindowkart YouTube channel. Uploading or using these videos on other platforms is strictly prohibited. Bindowkart retains full rights to use these videos for marketing, promotion, and advertising purposes.

12. Storefront Branding with Banner

All physical store vendors must place the official Bindowkart framed banner in a clearly visible area in front of their shop or establishment. This banner will be provided after onboarding.

13. Quality, Quantity & Service Standards

Vendors are expected to maintain product quality, accurate quantity, and professional service. If multiple customers raise the same complaint about a vendor a total of three times, Bindowkart will initiate an investigation.

If complaints are found valid, Bindowkart reserves the right to suspend or ban the vendor for a minimum of 1 month or more, or permanently in serious cases.

14. Suspension & Termination

Accounts may be suspended for policy violations, poor service, or fraud. Vendors can also request deactivation with proper notice.

15. Liability & Indemnity

You agree to indemnify Bindowkart from any claims related to your listings. Bindowkart is not liable for indirect or incidental damages.

16. Modifications to Terms

Terms may change over time. You will be notified via dashboard or email. Continued usage means acceptance.

17. Governing Law & Disputes

These Terms are governed by Indian Law. Disputes fall under the jurisdiction of courts in [Your City].

18. Contact Us

Bindowkart Support Team
📧 Email: support@bindowkart.com
📞 Phone: [Insert number]
🌐 Website: www.bindowkart.com

BindowKart

ONLINE LOCAL SHOPPING MART

At Bindowkart, our mission is to serve every household with dedication and care.

We started with a simple vision - to be there when people need us the most.

Whether it's summer, rain, or winter, we work tirelessly to deliver essentials on time.

— Alok Verma, Founder, Bindowkart

Support

Legal

Contact Us

  • BINDOWKART,
    C/o Digital India Business,
    Ground Floor, Near Purnea College Chowk,
    Purnea, BH, India - 854301
  • +91 9199-32-4699, +91 6454-35-9100 (Landline)
  • support@bindowkart.com
  • Mon - Sat, 10:00 AM to 7:00 PM